Storage Biggin Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Biggin Hill provides removal, transportation and storage services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Client means the person, firm, partnership or company requesting or receiving our services.
We, us, our means Storage Biggin Hill.
Services means any removal, packing, handling, transport, loading, unloading, storage or associated services we agree to provide.
Goods means the items that you ask us to handle, move or store.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide household and commercial removals, storage services and related activities including packing, unpacking and handling of goods. The specific services to be provided, dates, addresses, and any special requirements will be set out in your booking confirmation or written quotation.
Unless expressly agreed in writing, our services do not include plumbing, electrical disconnection or reconnection, dismantling or assembly of specialist equipment, or any work requiring professional or trade qualifications.
3. Booking Process
3.1 Quotation
All quotations are based on the information supplied by you, including the volume and nature of goods, property access, parking arrangements and service locations. Quotations are usually provided on a fixed-price basis, unless otherwise specified.
3.2 Acceptance of quotation
A contract is formed only when you confirm your acceptance of our quotation and we acknowledge your booking. Acceptance may be made in writing or via any booking platform that we use. We reserve the right to decline any booking request.
3.3 Information and access
You must provide accurate information regarding the nature and quantity of goods, the properties to be attended, any access restrictions, stairs, lifts, narrow roads, low bridges, loading limitations or parking restrictions, and any items requiring special handling. If the information provided is incomplete or inaccurate, we may adjust the price, revise the service specification or, in some cases, decline or cancel the service.
3.4 Service dates and times
We will make reasonable efforts to meet agreed dates and times, but they are not guaranteed unless explicitly stated as such in writing. Service times are approximate and subject to traffic, weather, and operational conditions. We will not be liable for losses arising from delays beyond our reasonable control.
4. Payments and Charges
4.1 Pricing
The price for our services will be set out in our quotation or booking confirmation. Prices are normally based on the service description, estimated time, distance, volume and any additional services requested.
4.2 Deposit
We may require a deposit at the time of booking. The deposit amount and due date will be confirmed to you before you make your booking. Your booking is not secured until the required deposit has been received by us in cleared funds.
4.3 Payment terms
Unless stated otherwise in writing, full payment for removal services is due no later than on the day of service commencement and prior to unloading at the destination. For storage services, initial payment for the first storage period is due before goods are placed into storage, and subsequent storage charges are payable in advance for each storage period.
4.4 Method of payment
We accept standard forms of payment as advised at the time of booking. We reserve the right to refuse payment in cash above certain limits or to request identification where required by law or for security reasons.
4.5 Overdue amounts
If you fail to pay any amount due, we may charge interest on the outstanding balance at a reasonable commercial rate until payment is made in full. We may also suspend or withhold services, deny access to stored goods, or exercise a lien over your goods until all charges and costs have been settled.
5. Cancellations and Amendments
5.1 Cancellation by the client
You may cancel your booking by notifying us in writing or by any method we make available for this purpose. The following cancellation charges may apply, calculated as a percentage of the quoted service price:
More than 7 days before the service date: no cancellation charge, deposit may be refunded or transferred at our discretion.
Between 3 and 7 days before the service date: up to 50 percent of the quoted price.
Less than 3 days before the service date or on the day of service: up to 100 percent of the quoted price.
5.2 Amendments
If you wish to change the service date, addresses, volume of goods or other key details, you must notify us as soon as possible. We will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing and terms, and may be treated as a cancellation and rebooking depending on the extent of the changes.
5.3 Cancellation by us
We may cancel or suspend the services if:
You fail to pay any amount when due.
You provide inaccurate or incomplete information affecting the safety or feasibility of the service.
We reasonably believe that carrying out the service would breach any law, regulation or safety requirement.
We are unable to perform the service due to events beyond our reasonable control, such as severe weather, road closures, accidents, strikes or other operational disruptions.
Where we cancel for reasons within our reasonable control, we will refund any amounts paid for services not performed. We will not be liable for indirect or consequential losses arising from such cancellation.
6. Client Obligations
You agree to:
Ensure that you or an authorised representative is present at collection and delivery addresses to provide access, directions and confirmations.
Arrange suitable parking and any permits required for our vehicles near the properties.
Prepare your goods for transport or storage in a safe and secure condition, unless we have agreed to provide packing services.
Remove or secure any fixtures, fittings or equipment that might otherwise be damaged or cause damage during the service.
Declare any high-value, fragile or unusual items in advance so that we can consider appropriate handling and insurance arrangements.
7. Goods Not Accepted for Carriage or Storage
Unless expressly agreed in writing, we will not accept for removal or storage any of the following:
Hazardous, flammable, explosive or otherwise dangerous goods.
Perishable items, live plants or animals.
Illegal substances or goods obtained unlawfully.
Cash, securities, important documents, jewellery or other items of exceptional value.
Items that are environmentally harmful or subject to special disposal regulations.
If such items are carried or stored without our knowledge, we will not be liable for any loss or damage to them and you will be responsible for any resulting costs, liabilities or penalties.
8. Storage Terms
8.1 Storage period
Storage services are provided for an agreed minimum period, after which they may continue on a recurring basis until terminated by either party in accordance with these terms. You must pay all storage charges in advance.
8.2 Access to stored goods
Access to stored goods is by prior arrangement during our normal operating hours. We may charge a handling fee for access, retrieval or reloading, especially where containers must be moved.
8.3 Non-payment of storage charges
If you fail to pay storage charges when due, we may refuse access to your goods, retain them under a lien for unpaid charges and, after giving reasonable notice, sell or dispose of some or all of the goods to recover outstanding amounts, storage fees, disposal charges and any related costs. Any surplus from such sale will be held for you after deduction of all due sums.
9. Waste and Disposal Regulations
9.1 Prohibited waste
We do not operate as a waste carrier for household refuse or construction waste unless this is specifically agreed in advance and lawful disposal arrangements are in place. You must not present general waste, rubble, chemicals or other prohibited materials as part of your removal or storage consignment.
9.2 Responsible disposal
Where you ask us to remove unwanted items, we will do so on the basis that the items are yours to dispose of and that they do not contain hazardous or regulated materials. We will handle disposal in accordance with applicable waste regulations. Additional charges will apply for disposal services, and for the handling of items that require special treatment or incur recycling or tipping fees.
9.3 Environmental compliance
You agree not to require or encourage us to breach any environmental, recycling or waste management regulations. If we incur any fines, penalties or costs arising from your failure to comply with such regulations, you will be responsible for reimbursing us in full.
10. Liability and Limitations
10.1 Our responsibility
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, or for delay, is subject to the limitations set out in this section and any specific insurance arrangements agreed with you.
10.2 Exclusions
We will not be liable for:
Loss or damage arising from inherent defects, weakness or pre-existing damage in your goods.
Wear and tear, leakage, atmospheric or climatic conditions, or gradual deterioration.
Loss or damage to fragile items where they have not been professionally packed by us.
Loss of data or information from computers or electronic devices.
Consequential or indirect losses, loss of profit, loss of business, loss of use or any similar losses.
10.3 Maximum liability
Unless otherwise agreed in writing, our liability for any claim arising out of or in connection with the services will be limited to a reasonable amount per item or per consignment, subject to an overall cap that reflects the service fee and any applicable insurance arrangements. You are encouraged to obtain your own insurance cover for high-value or sensitive items.
10.4 Notification of loss or damage
You must inspect your goods as soon as reasonably practicable following completion of the service or upon retrieval from storage. Any visible loss or damage must be reported to us as soon as possible, and in any event within a reasonable period after discovery, providing full details and supporting evidence. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or exclude our liability.
11. Insurance
We may offer or arrange basic cover for loss or damage to goods during removal or storage, subject to policy terms, exclusions and claim procedures. Where such cover is offered, it is your responsibility to read and understand the insurance terms and to ensure the level of cover is adequate for your needs. Alternatively, you may arrange your own insurance.
12. Health and Safety
We reserve the right to refuse to carry out any task that, in our reasonable opinion, would compromise the health and safety of our staff, contractors, clients or the public. You must ensure that the premises we attend are safe, that walkways are clear, and that any known hazards are disclosed to us in advance.
13. Events Beyond Our Control
We will not be in breach of contract or liable for any delay or failure in performing our obligations where such delay or failure results from events beyond our reasonable control. This may include, without limitation, extreme weather, accidents, traffic congestion, fire, flood, strikes, lockouts, or governmental restrictions.
14. Data Protection and Privacy
We will collect and use your personal information to manage your booking, provide services, take payment, and communicate with you. We will handle your data in accordance with applicable data protection laws and our privacy practices. You are responsible for ensuring that any personal information you provide is accurate and up to date.
15. Complaints
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can attempt to resolve the issue promptly. We will handle complaints fairly and in good faith, and may request further information or evidence to assist in our investigation.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim, except that we may also bring proceedings in any other jurisdiction where your goods are located or where you reside.
17. General Provisions
17.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions, correspondence or understandings.
17.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by us. We may update these terms from time to time, and the version applicable to your contract will be the version in force at the time your booking is confirmed.
17.3 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
17.4 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
17.5 Assignment
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services, provided that this does not reduce the level of service you receive.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
