Bigginhill Storage Terms and Conditions

These Terms and Conditions set out the basis on which Bigginhill Storage provides storage-related services to customers in the UK. By making a booking, paying a deposit, or using any storage unit or associated service, you agree to be bound by these terms. Please read them carefully before entering into a contract with us. They are intended to explain your responsibilities, our responsibilities, and the limits that apply to the service.

In these Terms, references to “we”, “us”, and “our” mean Bigginhill Storage, and references to “you” or “your” mean the customer, account holder, or any person acting on the customer’s behalf. These terms apply to all storage services, unit rentals, and related arrangements unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

We may update these terms from time to time to reflect changes in law, operational requirements, or the way we provide the service. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or is necessary for safety, security, or regulatory reasons. Using our storage service after a change has been notified will be taken as acceptance of the updated terms.

Booking process begins when you request a unit or storage space and provide the details we need to assess availability and suitability. A booking is not confirmed until we have accepted it and, where required, received any deposit or initial payment. We may ask for identification, contact information, and any other information reasonably needed to verify your identity, protect our facilities, and meet legal obligations. We reserve the right to refuse a booking where we believe it would be unsafe, unlawful, or operationally unsuitable.

When you make a booking, you must ensure that all information supplied is accurate and complete. This includes your name, billing details, intended use of the unit, and any special requirements you may have. If any of your details change, you should notify us promptly so that our records remain up to date. You are responsible for making sure that the space booked is appropriate for the items you wish to store. We may offer guidance on available unit sizes, but the final choice remains yours.

The booking may be made for a fixed period or on a rolling basis, depending on the service offered at the time. Start dates, access arrangements, and any special conditions will be confirmed at or before the time the booking is accepted. If access to the premises, equipment, or stored items is needed by a third party acting on your behalf, you remain responsible for that person’s conduct. Any booking reference, entry code, key, or access device issued to you must be kept secure and used only by authorised persons.

We may suspend or decline access if there is a reasonable concern about unpaid charges, security, breach of these terms, unsafe behaviour, or compliance with law. The storage unit or space must be used only for the purpose agreed and must not be altered without our written consent. You must not sublet the unit, assign the booking, or transfer rights without permission. Any attempt to do so may result in cancellation of the booking with immediate effect.

Payments must be made in cleared funds by the method we accept from time to time. Charges may include rent, service charges, administrative fees, late payment fees, cleaning charges, lock replacement fees, and any other charges clearly stated at the time of booking or later lawfully applied under these terms. Unless we state otherwise, fees are payable in advance. Where a payment is due periodically, each new payment period begins on the date agreed in your booking confirmation or invoice.

If payment is not received by the due date, we may apply a reasonable late fee, interest, or both, to the extent permitted by law. We may also withhold access to the stored goods, suspend the service, or take further action to recover outstanding sums. You remain liable for all charges until the booking ends and the unit has been properly vacated, returned, and inspected. Any bank charges arising from failed payments, chargebacks, or reversed transactions may be passed on to you where permitted.

You are responsible for keeping your payment details current and for ensuring that sufficient funds are available for any recurring payments. We are not responsible for delays caused by your bank, card provider, or payment platform. If a payment is disputed without good reason and we incur administrative or legal costs as a result, you may be required to reimburse those costs. We may amend our prices from time to time, but any change will apply only in accordance with the notice period and method stated in your agreement or as allowed by law.

Cancellations and termination may be made by either party in accordance with the notice period set out in the booking confirmation or, if none is stated, a reasonable notice period. If you wish to cancel before the start date, any refund will depend on whether the booking has been accepted, services already provided, and any non-refundable charges expressly identified at the time of booking. Once the service has started, fees paid for time already used are generally non-refundable unless required by law or agreed in writing.

We may cancel or end the booking immediately if you seriously breach these terms, fail to pay sums due, provide false information, store prohibited items, or create a safety, security, or legal risk. Where possible, we will give notice and an opportunity to remedy a minor breach, but we are not obliged to do so where immediate action is required. On termination, you must remove all goods promptly, return any access devices, and leave the area clean and in good condition. If you fail to do so, we may take reasonable steps to secure, move, or dispose of items in line with these terms and applicable law.

Liability is limited to the extent permitted by UK law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, we are not responsible for loss or damage to goods stored with us unless caused directly by our negligence or wilful misconduct. You accept that storage involves ordinary risks such as ageing, deterioration, condensation, mould, pests, accidental impact, and changes in temperature or humidity, and we are not liable for these risks unless caused by our fault.

You are responsible for insuring your own goods for their full replacement value and for ensuring that the items stored are suitable for storage. We do not provide insurance unless expressly stated in writing. Our liability for any claim arising under or in connection with the service, whether in contract, tort, negligence, or otherwise, will be limited to the amount paid by you for the relevant period or such other amount as may be required by law. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, or loss of anticipated savings.

You must take reasonable care of the unit and any shared areas and must notify us promptly if you become aware of damage, a security issue, or an incident that may affect the service. We are not responsible for loss arising from your failure to secure your goods properly, use suitable packaging, or comply with instructions or warnings we have given. Any claim against us must be notified within a reasonable time and supported by evidence. Failure to report damage promptly may reduce or remove any entitlement to compensation, where permitted by law.

Waste regulations are an important part of these terms. You must not deposit, abandon, or leave behind waste, rubbish, hazardous materials, or contaminated items unless we have explicitly agreed to accept them and doing so complies with all applicable law. This includes, without limitation, chemicals, solvents, oils, paint, asbestos, medical waste, gas bottles, batteries, fuel, fireworks, live animals, and any item that may be dangerous, illegal, or environmentally harmful. All waste must be removed and disposed of responsibly by you in accordance with UK waste law and any relevant local requirements.

You must not use the unit as a waste store, dumping ground, or recycling point. If you leave behind waste or items requiring specialist disposal, you authorise us to arrange removal, transport, storage, cleaning, or disposal through a licensed contractor, and you agree to pay all related costs, charges, and administrative fees. Where any item poses an immediate risk to health, safety, property, or the environment, we may act without notice to remove, contain, report, or dispose of it as required by law. We may also notify the relevant authorities where necessary.

When vacating the unit, you must remove all items and leave it swept and clear unless we state another standard in writing. Any item left behind after termination may be treated as abandoned to the extent permitted by law, though this does not waive any legal rights we may have to recover costs or damages. You remain responsible for ensuring that no prohibited or regulated waste is introduced into the premises at any time. Breach of waste requirements may result in immediate termination and recovery of costs.

Use of the premises must be lawful, reasonable, and consistent with these terms. You must not store stolen goods, counterfeit goods, explosive substances, firearms without lawful authority, items that infringe intellectual property rights, or anything else unlawful or objectionable. You must not carry out repairs, maintenance, painting, cooking, or any activity that may create fumes, fire risk, contamination, or nuisance. The unit must not be used as living accommodation, a business address unless expressly permitted, or for any activity requiring licensing unless all necessary permissions have been obtained.

You are responsible for ensuring that goods are packed, labelled, and stacked safely. Fragile items, valuables, and sensitive goods should be protected by suitable packaging. We may refuse to accept items that are unsuitable for storage or that could affect other customers, staff, or the facility. Any instructions we give about safety, stacking limits, access restrictions, or handling methods must be followed. If you breach these requirements and damage occurs, you may be liable for the resulting loss and any associated costs.

General legal provisions apply in addition to the specific terms above. We may transfer or subcontract our rights and obligations where permitted by law, but this will not reduce your rights. You may not assign your rights without our written consent. No failure or delay by us in enforcing any term will operate as a waiver of that term. Any notice given under these terms may be sent by email, post, or another reasonable method using the contact details held on file. Notices will be treated as received in accordance with the relevant communication rules or as otherwise agreed.

We will treat personal data in accordance with applicable data protection law and our privacy obligations, using your information only where there is a lawful basis to do so, such as providing the service, managing payments, preventing fraud, meeting legal duties, or handling disputes. We may keep records for as long as reasonably required. If there is a conflict between these terms and a specific written agreement, the specific agreement will take priority to the extent of the conflict. Any headings are for convenience only and do not affect interpretation.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory consumer protections or local legal rules may still apply where required by law, but the contract will otherwise be interpreted under the law stated here. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. If any part of this clause is unenforceable, the remainder will continue in effect.

By proceeding with a booking or continuing to use Bigginhill Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to provide a fair and practical framework for the storage service, protect all users of the facility, and ensure compliance with UK law. If you do not agree with any part of them, you should not complete a booking or use the service.